Effective Date: 4 May 2025

ElectroNest (“we”, “our”, or “us”) operates the website https://electronest.co.uk. We are committed to protecting your privacy and ensuring your personal data is handled in a responsible and transparent manner.

This Privacy Policy explains how we collect, use, and protect your information.

1. What Data We Collect

We collect the following types of personal data when you interact with our site:

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment details (processed securely via Stripe)
• IP address and browser information
• Usage data (via cookies, Google Analytics, and AdSense)

2. How We Collect Your Data

We collect data when you:

• Create an account or place an order
• Fill out a contact or checkout form
• Browse our website (via cookies and analytics tools)
• Interact with advertisements

3. Why We Collect Your Data

We collect and use your data for the following reasons:

• To process and deliver your orders
• To manage your account
• To detect and prevent fraud
• To personalise your experience
• To comply with legal obligations
• To display relevant advertisements (via Google AdSense)
• To analyse site traffic and improve performance (via Google Analytics)

4. Sharing Your Data

We do not sell your data. However, your data may be shared with trusted third parties only when necessary:

• WooCommerce: For managing your orders and cart
• Stripe: For secure payment processing
• Google Analytics: For site usage tracking
• Google AdSense: For displaying targeted ads

All third parties comply with privacy laws and only use your data for the intended purpose.

5. How We Store and Protect Your Data

Your personal data is stored securely on servers hosted in the UK. Our website is self-hosted and protected using industry-standard security measures. We also use Cloudflare Tunnels to securely forward traffic to our servers.

We implement firewalls, encryption, and regular software updates to protect your data.

6. Cookies and Tracking

We use cookies to:

• Remember your preferences
• Enable essential site functions
• Analyse website usage
• Serve personalised ads

You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy (coming soon or link to page if available).

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“Right to be Forgotten”)
• Object to or restrict data processing
• Withdraw consent (where applicable)
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, please contact us at:
[email protected]

8. Children’s Privacy

ElectroNest does not knowingly collect personal data from anyone under the age of 13. If we learn we have collected such data without parental consent, we will delete it immediately.

9. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact:

ElectroNest
Based in Aldershot, United Kingdom
[email protected]

We care about your privacy.

This policy may be updated from time to time. Any major changes will be clearly communicated on this page.